Song of India - Payment & Returns Policy

Placing an Order

Browse the Song of India catalogue to make your purchase. When you have selected the item you wish to order, enter the quantity you desire and click on "Add to Cart".
When your order contains the items and quantities you wish to purchase, click on the "Proceed to Checkout" link.
You will then be asked to provide us with your shipping and payment information. Please see below information on Payment Options available to you.
Once you have successfully made your payment, your order will be processed online immediately. We will ship your order to you as early as possible. Please see below for information on our Shipping Policy.

Payment Options

Song of India is set up to take immediate orders online through the following modes of payment:
a) Domestic and international credit cards issued by banks and institutions that are part of the Visa, and Mastercard Network.
b) Visa Debit cards.
c) Paytm.
From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.
Please note that for Visa and Mastercard you will require to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (on the back of the card) when you make your online transaction using your credit card. You should also have enrolled your credit card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction. For American Express cards, you will be required to give your 15 digit card number and 4 digit code.

Pricing Policy

Product prices listed are current, however these are subject to change without advance notice.
All prices on this web site are processed in Indian Rupees.
All orders are acknowledged at current pricing. We will bill at price in effect at the time of shipping.
Our products are liable for GST in India.
All international shipping orders may attract local duties applicable in that country and the customer will have to pay accordingly locally.

Payment Security

All transactions at Song of India are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Song of India is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
You can tell your browser is in secure mode in the “Checkout” by looking for the padlock icon in the bottom corner or at the end of the address bar of your browser window.

What is a CVV/CVC?

The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4 digit code embossed or imprinted on the reverse side of your credit card in the signature area. In case of American Express cards, you will find it printed on the front side.

Out of stock Items

We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order handled. Song of India does not back order at the moment. This means, we do not accept orders which we cannot be fulfilled right away.

Cancelation Policy

In case of cancellation of order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument.

Shipping Policy

Purchases are shipped from our warehouse in Noida, Uttar Pradesh by courier. Please allow following number of days from receipt of your order.

Delivery for Prepaid Orders

5-7 working days for Metro cities.
8-12 working days for Non-metro cities.
We currently do not send international shipments.

Cash on Delivery Orders

10-12 Business days within India.
Cash on Delivery is available for select areas only. Our representatives will contact you via phone / email to confirm the credentials. Your request for COD may get declined. In such cases, you may either choose to pre-pay for the order or get a refund for the full amount. We appreciate your understanding.
Order deliveries will be made between 9am - 5pm Monday – Friday.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative i.e. a family member, colleague, neighbour, etc. Song of India takes no responsibility for goods signed by an alternative person.
Song of India is not responsible for damage after delivery.
All claims for shortages or damages must be reported to customer service on the day of delivery.
Shipping and handling rates may vary based on product, packaging, size , volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Returns Policy

It is Song of India’s intention to satisfy our customers. For this reason, we will gladly issue a full refund for any full priced unopened merchandise that is 7 days of the date of delivery of shipment.
To return any items, please contact us by email at contact@songofindia.co.in.
All returned items must be shipped back in an unopened, saleable condition along with a copy of the original receipt and a return / exchange authorization number.
Postage will not be refunded.
Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Song of India is not responsible for damage after delivery.
Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to customer service on the day of delivery.